1. Introduction & Acceptance

Welcome to Regen Media (the “Site”) and the associated services (collectively, the “Services”). By accessing or using the Site or engaging our Services, you (“Client”, “you”, “your”) agree to be bound by these Terms and Conditions (the “Terms”). If you do not accept any part of these Terms, please stop using the Site and our Services immediately.

2. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales, without regard to conflictoflaw principles. Any dispute arising out of or relating to these Terms shall be dealt with exclusively by the courts of Hertford, England, unless the parties agree otherwise (see Section 9).

3. Changes to the Terms

We may revise these Terms from time to time. When we do, we will:

• Post the updated Terms on the Site and update the “Last Updated” date.
• Notify registered Clients via email and display a banner on the Site at least 30 days before the changes become effective.

Continued use of the Site or Services after the effective date constitutes acceptance of the revised Terms.

4. Services Overview

We provide professional videoproduction services, including preproduction planning, filming, editing, colour grading, sound design, and delivery of final media assets. All projects are undertaken in line with our production guidelines (see Section 13).

5. Client Obligations

• Accurate Information – You must supply complete, truthful, and timely information (briefs, scripts, location details, talent releases, etc.).
• Permissions & Clearances – You are responsible for obtaining all necessary permissions, licences, and releases for locations, music, footage, talent, and any thirdparty content you provide.
• Payment – Invoices must be paid according to the schedule set out in the project quotation/contract (Section 7). Late payment may incur interest at the statutory rate.
• Sustainable Practices – Where feasible, you agree to cooperate with our ecofriendly initiatives (e.g., digital asset delivery, minimal travel, recycling of set materials).

6. Intellectual Property

• Our Materials – All preexisting intellectual property owned by Regen Media (e.g., proprietary editing templates, brand assets) remains our exclusive property.
• Deliverables – Upon full payment, we grant you a worldwide, royaltyfree, nonexclusive licence to use the final video deliverables for the purposes outlined in the project brief.
• ClientProvided Materials – You warrant that any thirdparty content you supply does not infringe any rights and that you hold the necessary licences. You grant us a nonexclusive licence to use such material solely for the performance of the Services.

7. Fees, Payments & Refunds

Item	Details
Project Quote	Provided in a separate proposal; forms part of the contract once accepted.
Deposit	For some projects 30 % of the total fee payable upon signing the agreement.
Milestone Payments	Remaining amounts invoiced at agreed milestones (e.g., after shooting, after edit).
Final Payment	Due upon delivery of the final assets and before transfer of licence.
Refunds	Deposits are nonrefundable except where we materially breach the agreement. Any additional fees paid for work not performed will be refunded.

All payments are made in GBP via bank transfer or approved payment gateway.

8. Cancellation & Rescheduling

• Clientinitiated cancellation – If you cancel the project before filming begins, you will be liable for any costs already incurred (e.g., location bookings, crew fees).
• Rescheduling – Reasonable rescheduling is permitted, subject to availability and possible additional costs (travel, equipment hire).
• Force Majeure – Neither party shall be liable for failure to perform due to events beyond reasonable control (e.g., natural disasters, pandemics). In such cases, parties will negotiate in good faith to amend or terminate the agreement.

9. Dispute Resolution

• Negotiation – Parties will first attempt to resolve any dispute informally by contacting info@regenmedia.co.uk
• Mediation – If unresolved after 14 days, the dispute shall be referred to mediation administered by CEDR (Centre for Effective Dispute Resolution).
• Arbitration/Court – Should mediation fail within 30 days, either party may commence arbitration or bring proceedings before the courts of England and Wales.

10. Limitation of Liability

• To the maximum extent permitted by law, Regen Media shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to the Services.
• Our total aggregate liability for any claim shall not exceed the total fees paid by you for the specific project giving rise to the claim.
• Some jurisdictions (including England and Wales) do not allow the exclusion of certain statutory rights, so the above limitations may not apply to you in those circumstances.

11. Warranty Disclaimer

The Services are provided “as is” and “as available”. While we strive for excellence, we do not guarantee that the final video will be errorfree, perfectly suited to every platform, or free from technical issues unrelated to our workmanship.

12. Termination

We may terminate the agreement with immediate effect if you:

• Breach any material term of these Terms or the project contract.
• Provide false or misleading information that impairs our ability to deliver the Services.

Upon termination, you remain liable for all fees accrued up to the termination date, and any licences granted for completed work survive.

13. Sustainable Production Commitment

• Digital Delivery – Final assets are delivered electronically wherever possible to minimise physical media waste.
• Travel Reduction – We prioritise local talent and locations; remote collaboration tools are used to limit travel emissions.
• EcoFriendly Materials – When physical props or set pieces are required, we source recycled or reusable materials.
• Energy Use – Equipment is powered by energyefficient devices and, where feasible, renewableenergy sources.

14. Privacy & Data Protection

Your personal data is processed in accordance with our Privacy Policy. We comply with the UK GDPR and the Data Protection Act 2018.

15. Cookies

Our Site uses cookies to enhance user experience and analyse traffic. By continuing to browse, you accept our Cookie Policy.

16. Contact Information

If you have any questions about these Terms, please reach out to us:

Regen Media
Email: info@regenmedia.co.uk
Phone: +44 7780747356